How to Cancel Payments

The Cancel Payments function allows you to cancel an EFT, BPAY, or cheque payment that has not yet been debited from the bank and is within an open accounting period.

Navigation:
Accounts Payable > Cancel Payments

When to Use Cancel Payments

Use this function when:

• A payment was made for an incorrect amount

• A payment was made to the incorrect supplier or owner

• A payment was made in error and funds have not left the bank

• A cheque is lost or stale and has not been presented

• An EFT or BPAY payment has bounced back due to:

  • Incorrect bank details

  • Closed bank account

  • Incorrect BPAY reference

  • Payment below the bank’s minimum amount

Step 1: Find the Payment Details

Before cancelling, identify the payment details.

1. Go to Accounts Payable > Payment Report

2. Select the Bank Account

3. Select Payment Type (or leave as All)

4. Select the payment date range

5. Click View PDF on the relevant payment run

6. Note the supplier/owner and Cheque / EFT / BPAY number

Step 2: Search for the Payment

1. Go to Accounts Payable > Cancel Payments

2. Select the Bank Account

3. Choose a Search Method:

   • By Creditor – select the creditor and payment date

   • By Cheque or EFT Number

   • By Cheque Range

4. Select the Payment Type (EFT / BPAY / Cheque)

5. Click Search

Note:
EFT batches may include multiple suppliers. You can cancel:

• An individual payment within the batch, or

• The entire EFT batch

Step 3: Cancel the Payment

Locate the payment line and choose one option:

• Cancel

  • Funds are credited back to the property

  • Invoice remains outstanding and can be paid again

• Cancel & Credit

  • Funds are credited back to the property

  • An accounts payable credit is created and applied

  • Invoice will no longer appear as outstanding

Step 4: Confirm Cancellation

1. Enter the Cancellation Date

2. Enter the Reason for Cancellation

3. Click OK