Tenant Portal

Tenants can be given access to the Tenant Portal which will provide them access to the following:

• Lease Details - This allows the tenant to view information on their lease
• Work Request - This allows the tenant to view pending work requests
• Log Work Request - This allows the tenant to submit a work request
  
  

Tenant Portal Access

Tenants will initially need to be granted access to their Tenant Portal by a Local Admin user by registering the tenant as a user in the Admin Portal. Refer to the article Register New User for details on how to do this.

Once the tenant has been registered as a user, the tenant can then access the Tenant Portal by visiting the link: https://tenant.cirrus8.com.au/

Lease Details 

Under the Lease Details tab, the tenants can view the following:

• Lease Details - Tenants can view the lease name, tenancy location, tenant email (debtor company), commencement date, expiry date, lease term and lease option 
• Current Lease Charges - Tenants can view the lease charge description, next review type, next review date, amount per year and amount per month
• Outstanding Amounts - Tenants can view a copy of the invoice by clicking the invoice hyperlink, due date and amount 
• Documents - Tenants can view documents published to the tenant portal

Work Requests

Under the Work Requests tab, you can select from the following options to action:

• Create Request – This will allow the tenants to create a new work request. When selected it will take you to the Log Work Request tab.
• Search Filters – Search by keyword, date and status.
• Filters - this allows to filter the list of existing requests by # (request number), subject, service, priority, status, required by, created by and create date.
  
  

Log Work Request

Under the Log Work Request tab, you will be prompted to action the following:

• * Indicates this is a mandatory field and must be entered to create the request
• Back Arrow - This will take the tenant back to the previous screen
• Category* - Select the category from the drop-down menu
• Target Date - Select the target date from the drop-down menu
• Your Contact Details- Select the contact details from the drop-down menu or click the person with a plus icon to add new contact details. When the icon is selected, a pop-up window will appear, and you will be prompted to enter the following then click 'save' to add the contact or 'close' to go back:
  • Contact Name*
  • Email
  • Mobile No.
  • Telephone No. 
  • Set as Primary
  • Remarks

• Priority - Select low, medium or high
• Subject* - This allows the tenant to enter the subject of the request
• Description* - This allows the tenant to enter a description of the request 
• Attachments – This will add photos/document to the request by clicking the ‘+’ button or dragging a file
• Create - This will create and send the request to your property manager for review and process accordingly.