If standing charges are not being raised as expected, review the checks below. In most cases, one of these settings is preventing charges from generating.
1. Incorrect Reporting Period Selected
The reporting period selected may not match the lease charging cycle.
Resolution
Confirm the Reporting Period selected when running standing charges is correct.
Navigate to Standing Charges and verify the Reporting Period.
Amend the period if required and re-run standing charges.
2. Standing Charges Already Generated
Charges may already exist for the selected period.
Resolution
Check whether standing charges have already been processed.
Go to Leases > Tenant Activity.
Review the Tenant Activity Report to confirm if recurring charges were raised for that period.
3. Incorrect Next Charging Date
The Next Charging Date must fall within the selected Reporting Period.
If standing charges run successfully, the system automatically advances this date.
Example
Resolution
Go to Lease > Lease Summary.
Open Charges and Rent Reviews.
Expand the relevant charge.
Review the Next Charging Date.
If incorrect:
If a prior period was missed, re-run standing charges for the earlier period first.
Tip
To review Next Charging Dates in bulk, generate the Check Next Charging Date report via:
Management Reports > Excel Reports.
4. Stop Charging Date Entered
A Stop Charging Date will prevent charges from being raised.
Resolution
Go to Lease > Lease Summary.
Open Charges and Rent Reviews.
Expand each lease charge.
Check the Stop Charging Date under Charging Status.
If incorrect:
5. To Date Entered on Lease Charge
A To Date earlier than the reporting period end date will stop charges.
Example
Resolution
Go to Lease > Lease Summary.
Open Charges and Rent Reviews.
Expand the lease charge.
Review the To Date.
Update to 31/12/2999 if ongoing charges are required.
Click Save Charge.
6. Property Calendar Not Extended
You may see the error:
“No calendar exists for the chosen periods.”
Resolution
7. Unit Occupancy Dates Not Valid
You may see the error:
“Could not find a unit at the date range chosen for Property and Lease.”
Resolution
Go to Lease > Lease Summary.
Open Charges and Rent Reviews.
Navigate to Unit Details > Occupancy Dates.
Confirm the occupancy dates cover the reporting period.
Check whether the lease has been vacated.
Update unit occupancy if required (refer to Managing Unit History).
Summary
Standing charges will only generate when:
The reporting period is correct
Charges have not already been raised
Next Charging Date falls within the period
No Stop Date or restrictive To Date exists
The property calendar and unit occupancy are valid
Reviewing these items will resolve the majority of standing charge issues quickly.