How to Refund a Bond To the Tenant

Step 1: Update Debtor Company Details

• Navigate to Companies > Company Summary
• Locate the Debtor Company by selecting this in the drop-down menu.
• Edit the Company by clicking on the Edit Pencil and update the Company Type to include Supplier.
• Click on the green tick icon to save the update.
• Verify the that the tenants Banking Details have been entered and are current.
• If banking details are not set up, submit a Change Company Banking Details form.
• Wait for the approval of company bank details before proceeding.

Step 2: Process the Bond Refund

Once the tenant is set up as a supplier and banking details are approved:

• Go to Accounts Receivable > Receipts.
• Select By Debtor
• Change the Receipt Date and @Bank Date to be today's date
• Enter the negative amount you wish to refund
• Click Enable Credits and click Yes to the warning pop up message
• Select the bond credit to refund, ensuring that this bond amount matches with the negative amount, and that the Balance Still to Apply is now $0.00.
• Click Process
  
• A pop-up will appear with the next payment reference number displayed
• Enter this number in the provided field
• Click Process Refund
  

Step 3: Upload To Bank

• The system will generate a payment file by providing a link to download this at the top of the screen
• Click on the link to download the file
• Upload this file to your banking portal to complete the bond refund to the tenant.