Overview

You may need to cancel a receipt when, for example:

• A receipt has been allocated incorrectly

• A receipt has been applied to the wrong lease

• Incorrect receipting has occurred

When cancelling a receipt, Cirrus8 automatically checks that sufficient cleared funds exist in the property to prevent the trust ledger from being overdrawn.

Step 1 — Confirm Available Funds

Before cancelling a receipt, confirm the property has sufficient cleared funds.

1. Check Property Bank Balance

1. Go to Accounting Reports

2. Select Bank Balance

3. Confirm the Cleared Funds Balance
   (Example: $5,728.45)

2. Check Tenant Activity

1. Go to Leases

2. Open Tenant Activity

3. Review total receipted amount and date
   (Example: $10,243.75)

Choose a Cancellation Method

If there are not enough funds available, choose one of the following options.

Option 1 — Use an Unallocated Receipt (Recommended)

This is the safer, standard method.

Step 1: Create an Unallocated Receipt

1. Go to AR Receipts

2. Add a new receipt for the full incorrectly receipted amount

3. Mark it as Unallocated

4. Process the receipt

Step 2: Cancel the Original Receipt

1. Go to AR Cancel Receipts

2. Ensure the cancellation date matches the original receipt date

3. Locate the incorrect receipt

4. Click Cancel Receipt

Step 3: Allocate the Receipt Correctly

1. Go to AR Receipts

2. Allocate the unallocated amount to the correct invoice(s)

3. Process as a zero receipt

Option 2 — Temporarily Remove Debit Barred (Controlled Process)

⚠️ Warning:
This method must be controlled strictly by the Trust Accountant. Leaving this setting disabled can risk overdrawing the trust account.

Step 1: Disable Debit Barred

1. Go to Configuration → Bank Accounts

2. Edit the relevant account

3. Open Direct Banking

4. Change Debit Barred from Yes → No

Step 2: Cancel the Receipt

1. Go to AR Cancel Receipts

2. Ensure cancellation date matches the receipt date

3. Locate the receipt

4. Click Cancel Receipt

Step 3: Receipt Again Correctly

1. Go to AR Receipts

2. Enter the receipt again

3. Allocate to the correct invoice(s)

Step 4: Re-enable Debit Barred

1. Return to Configuration → Bank Accounts

2. Edit the account

3. Change Debit Barred back to Yes

Best Practice Notes

• Always check cleared funds before cancelling receipts.

• Option 1 is generally preferred as it avoids trust risk.

• Option 2 should only be used when authorised and monitored.

• Always ensure cancellation dates match original receipt dates for audit accuracy.